Return Policy
At Jussteam.com, we are committed to delivering products of the highest quality and ensuring your satisfaction. While we don’t offer refunds, we do provide options to address various situations. Please take a moment to familiarize yourself with our return policy.
Resend Options:
If your order is delayed for more than 60 days, not received, damaged, or incorrect, we offer the following resend options:
1. Order Delayed:
If your order has not arrived within 60 days of the expected delivery date, please contact our customer service team for assistance.
2. Not Received:
In the rare event that your order is not received, we will promptly investigate the matter and, if necessary, arrange for a resend of your items.
3. Product Damaged:
If you receive a damaged product, kindly contact us immediately. Include clear photos or videos showcasing the damage, along with a screenshot of the order confirmation email. We will assess the situation and arrange for a resend if necessary.
4. Incorrect or Missing Item:
Should you receive an incorrect item or if any part of your order is missing, please reach out to our customer service team with relevant details and we will rectify the situation promptly.
Non-Returnable Reasons:
It’s important to note that for reasons other than those mentioned above (such as personal preference or changing your mind), we do not accept returns or offer refunds. We appreciate your understanding in this matter.
Contact us
For any issues with your order, please contact our customer service team at support@jusstream.com. Include your order number, a detailed description of the issue, and any supporting photos or videos.
Our Commitment:
At Jusstream.com, we take pride in providing exceptional customer service. Our team is here to assist you with any concerns you may have regarding your order. Your satisfaction is our top priority.
We appreciate your understanding of our return policy and thank you for choosing Jusstream.com. If you have any questions or need further clarification, please do not hesitate to reach out to our dedicated customer service team.
